We promote ‘‘the creation of safe, secure, and comfortable products’’ so that Tokai Rika's products will remain an indispensable presence in a social system in which they support people’s lives, as well as industrial and economic activities. By regarding quality as ‘‘the degree to which we meet the needs of our customers and society,’’ we are also committed to improving quality activities, by stipulating a quality function policy in order to deliver goods with value that satisfy our customers, not to mention ensuring their safety and security.

Quality Cross-Functional Prioritized Implementation Items for the Tokai Rika Group

• 1.Securing the quality that achieves the No. 1 position in the industry

  　By promoting the assurance of product safety based on design and evaluation that thoroughly considers safety and security, and further advancing the assurance of manufacturing quality that ‘‘does not allow’’ and ‘‘does not cause’’ defects, we aim to achieve ‘‘No.1 in the industry’’ quality.

• 2.Providing customer satisfaction from our new businesses

  　We are working to develop and realize a system that can provide after-sales service that always stays close to our customers and solves their problems.

• 3.Strengthening the foundation that supports Tokai Rika Quality

  　We are working to develop human resources who can see failures as ‘‘treasures’’ and who can compensate for omissions in the work process and improve their work. By strengthening the mechanism for that purpose, we are working to strengthen the foundation for maintaining and improving quality.

  

Creating a quality culture